Diskon ongkir otomatis — Rp 10rb off setiap belanja Rp 100rbHalal MUI · P-IRT · <1g sugar per bagQRIS · GoPay · DANA · OVO · Virtual AccountDiskon ongkir otomatis — Rp 10rb off setiap belanja Rp 100rbHalal MUI · P-IRT · <1g sugar per bagQRIS · GoPay · DANA · OVO · Virtual Account

Frequently asked

Straight
answers.

The snack, the shipping, the sugar-free claim, the payments. Pick a category or just scroll — and WhatsApp us if we missed something.

01Is it actually sugar-free?

Less than 1 gram of total sugar per 30g bag. Zero added sucrose, fructose, or glucose syrup. The tiny bit of natural sugar comes from the cocoa bean itself.

For the sweet taste we use maltitol — a sugar alcohol derived from plant starch. It tastes like sugar, has about half the calories, and doesn't spike blood glucose the same way (GI 36 vs sugar's 65).

02Is it keto / diabetic-friendly?

It's a low-sugar snack that fits well in low-carb lifestyles, but it's not a medical product. Maltitol is generally considered better than sugar for blood-glucose-conscious folks, but everyone responds slightly differently. If you have diabetes, check with your doctor and read the full nutrition label.

Per 30g bag: 12g carbs (3g fiber, <1g sugar, 8g sugar alcohol).

03What's a serving size?

One bag = 30g = one serving = approximately 15 chocolate-covered almonds. We size it as a single-snack portion deliberately — open, finish, move on. No half-bag guilt.

04What's actually in the bag?

Almond bag: roasted almonds (52%), dark cocoa mass (38%), maltitol from plant starch (9%), sea salt (1%). Four ingredients. That's the whole list.

Cashew and peanut versions swap the nut. Same cocoa, same maltitol, same salt. No emulsifiers, no soy lecithin, no "natural flavors," no preservatives.

05Is it halal? Vegan?

Halal: yes, certified by MUI (Majelis Ulama Indonesia), and P-IRT registered. Cert numbers printed on every bag.

Vegan: the recipe contains no animal products. The dark chocolate is made with cocoa mass, not milk. Produced in a facility that doesn't handle dairy or eggs.

Allergens: contains tree nuts (almonds, cashews) or peanuts depending on bag. Made in a facility that handles all three.

06Where do you source ingredients?

Almonds from Spain. Cashews from Sulawesi. Peanuts from East Java. Cocoa from a single estate in Sulawesi, fermented and roasted in-house. Maltitol from a European supplier. Sea salt from Indonesia.

07How fast is shipping? What about ongkir?

We ship from Jakarta within 24 hours of your order. Around Jakarta we send instant or Paxel, same day where we can. Everywhere else goes Paxel — and for longer distances, Paxel frozen. Java 2–3 days · outer islands 3–5 days · Aceh / Papua up to 7 days.

Every Rp 100.000 in your cart takes up to Rp 10.000 off ongkir, anywhere in Indonesia — taken off at checkout, never more than the ongkir itself. Ongkir depends on your address; you see the exact number at checkout.

08Do you ship outside Indonesia?

Not yet. Singapore + Malaysia launch is planned for late 2026. For now, the easiest way to get bags abroad is to have a friend in Indonesia ship them — or DM us on WhatsApp and we'll figure something out.

09What if my order arrives melted or broken?

WhatsApp us a photo within 48 hours and we'll replace it, free, no debate. Every order travels in a thermal bag with ice, and longer routes go Paxel frozen — but Indonesia is a hot country and chocolate is chocolate. We've got you.

10What payment methods do you take?

QRIS, GoPay, DANA, OVO, and virtual account (BCA / Mandiri / BNI) in most cities. On Shopee and Tokopedia you can also use ShopeePay, paylater, and their COD.

Prefer to pay after chatting with a human? Order via WhatsApp and we'll send a payment link.

11Can I order via WhatsApp?

Yes. Click here to message us. We'll take your order, send a payment link, and confirm shipping. Useful if you want a custom bundle or you're ordering a corporate gift.

12Where else can I buy?

Direct on this site (cheapest, ships fastest). On Shopee official store if you prefer that checkout. We're also stocked in select cafés in Bali, Jakarta, and Bandung — DM us for the current list.

13Do you do subscriptions?

Not yet, but it's coming. Sign up for our newsletter and you'll be first to know — plus you get 10% off your first bag with SNACK10.

14Can I buy for my office / café / hotel?

Yes. Wholesale pricing starts at 50 bags. We do custom labeling for corporate gifts (10% off if you order 100+ for an event). WhatsApp us for a quote — usually back to you within a day.

15Do you do Ramadan / Lebaran hampers?

Yes, every year. Pre-orders open ~6 weeks before Lebaran. Variety packs in custom packaging, halal certified, ship Indonesia-wide. Get on the newsletter for the launch date.

16Does maltitol cause any side effects?

Eaten in normal amounts (one or two bags), nothing. Eaten in extreme amounts (say, five bags in a sitting), some people experience mild digestive upset — it's a sugar alcohol, that's just how they work. We've never had a single complaint at our serving size. Don't speed-run five bags, basically.

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